Author Archive

More Than Brothers

I meet with a group of other men each week.  While enjoying our morning coffee, we discuss scripture, family, work, and anything else life has brought to our attention that week.  Last time we met, the topic of fellowship was brought up.  I don’t mean fellowship as in, eating a casserole with some people you see for an hour each Sunday.  We were talking about real fellowship.  The kind where two people share an empathetic bond.  David and Jonathan kind of fellowship.

Everyone needs this.  Someone who celebrates your successes with the same enthusiasm as you do.  Someone who feels the pain of your struggles and can help pull you through.  My mind began to wander durning this conversation as I thought of a quote by a friend of mine who once said “The older I get, I realize I have many more acquaintances and less true friends”.  I began to take inventory of my own relationships.  I’ve met many people and my wife can attest to the instances of rarely going someplace in public when we don’t meet someone who I know from someplace else.  I have a vast network of contacts, a small pool of true friends.  By true friends, I mean someone who I could call when in need, that would set aside their plans to aide me even at their own inconvenience.  But, what about true fellowship?

I was quick to realize the blessing I have of two people with whom I share true fellowship.  I’ve been blessed with many siblings, two of which I share that special bond.  Frank and Rusty are the two guys in this world that I feel the freedom to share anything with and receive only wisdom and encouragement in return.  Free from judgement or ridicule.  Oh, they’ll set me strait, but out of love, not distain.  I truly feel they celebrate with me and are joyous when I’m experiencing some sort of success in my life.  I can count on them for a partner through battle or for a hug in sorrow.  I also feel them hurt when I’m battling some struggle.  I too gain great joy from their accomplishments & morn their hardship.  With them to turn to, I have true fellowship and am truly blessed.

Thanks guys.  Love ya.

Pick Me: Your Move

Great little bit of viral video from Reebok & the NFL promoting their Fantasy Files. Not sure when or where it aired, but my brother sent this to me a couple of days ago. That’s the important thing. Not when it was scheduled to show and during what slot. The best thing is that we’re two months past the Super Bowl and months from the new season and people are still voluntarily sending this to friends and spreading the Reebok name. That’s Viral Marketing.

Change In Operating Strategy

Since the subject of delivery problems is on my mind. I thought I’d mention that most delivery problems are actually a operating strategy problem.

For instance, at AFH, we often run into people who are completely frustrated with their website developers. Most of the time, it’s because the website developer set some expectation of when the site would be completed, and wasn’t able to deliver. For Instance, they may say they will have the site finished in 6 weeks but the client is required to provide the content for pages of the site. Problem is, that rarely does the client take only 6 weeks to provide all content, proof it, and get it to the developer on time. Next thing they know, their site is 4-6 months into development and still under construction. Web designers, often blame this problem on the client being slow, but really, the developer should head this issue off at the pass. You see, chances are, the client isn’t in a website development situation every day. If so, they’d have no reason to hire a developer. This means that the developer should know the potential problem and find a different way of operating through the process so that nobody is frustrated or waiting on the other.

At AFH, we have pretty good luck heading off this problem in the following way. We promise a site to be finished with design and build in 3-4 weeks. We do this by conducting building the framework, design and functionality of the site and then training the client to be able to type in their own content and load their own pictures or videos. This way, they receive their site on time (early in most cases) and then can take as long or short of a time as needed re-wording and changing their content. Another benefit for the client, is that they will then be trained how to edit the content of their site and not be forced to pay every time they desire to make a change.

Can a change in operating strategy prevent your delivery problems?

Don’t Have A Delivery Problem

Whether you are providing a product or a service, this is one of the most important things you must remember.  Your clients don’t care who didn’t show up for work, who’s sick, what shipment didn’t come in, or any of the other things that could keep you from delivering on your customer’s expectations.

If it’s a supply problem, find a different supplier.  Your customer doesn’t care if your price is 10% lower than the guy down the road if you don’t have any in stock but the guy down the road does.  Though your customer may feel empathetic for your employee with the flu, they would rather call the other company with a whole team of people that could help them immediately, than sitting around hoping your one employee will get well soon.

Take a good, hard look at your ability to deliver to your customers.  If you have a delivery problem, get rid of it.  Now.

ONE

I’ve heard it said that the worst number of all for a business owner or leader is the number “one“.  This is true for so many reasons.  It can be hard to multiply because it takes risk, work, determination, sometimes disappointment, but multiples is nearly always better.

  • If you have only one sales person and she leaves the organization:  Who’ll sell new clients to keep the production team busy?
  • If you have only one person producing all sold services or goods and they are unable to work for a period of time:  Who’ll produce all of the things your sales team promises to your clients?
  • If you rely on that one really large customer for the majority of your income:  What happens when they go out of business or find a cheaper option?

Just three of the many things that can go wrong with only ONE.  Grow to two… at least.

French Teach Afghans to Retreat

O.K. So, I know we’ve all heard jokes about the frail French military.  Well, this was in the March 2010 issue of Readers Digest.  It seems that in March 2010, the war in Afghanistan becomes the lengthiest military conflict in US history.  In reflection, Reader’s Digest featured at it’s center, photographs taken by photo journalists over the years accompanied by snippets by Kim Barker about what the photograph is and why the particular photo is special to the particular photographer.

Right there on page 119 is that sure made me chuckle.  I’ve scanned it in for you to see.  As if the use of little plastic army men by the French in their teaching of Afghan soldiers wasn’t comical enough, I’ve highlighted my favorite part of the caption which reads…  “Here a French soldier was teaching the Afghans how to retreat from the enemy”.

Most of these photos and their descriptions were pretty touching though.  It was a good article and I’ve included the a link where you can download a .pdf file of the article I found online by Clicking Here.  It’s much clearer and easier to read than the scanned .jpg of my print copy.  It’s definitely worth checking out & I bet you chuckle when you get to page 119 too.

French Teach Afghan Soldiers To Retreat

New York Times Charges Web Readers

It’s been a long time coming ladies and gentlemen.  The newsprint companies are beginning to shift from squirming from thethought of changing with technology to floundering as they suffocate from the lack of water… err, I mean, revenue.

If the sleek and slim, narrower new look of your favorite newspaper has made you smile at the thought of them growing an environmental conscience, I’ll burst your bubble now.  Newspaper companies aren’t going green.  They’re going BROKE.  Very few people realized the push late last summer and fall for a Washington bailout of newspaper companies.  Yep, they too have jumped on the bandwagon.  Check out Reuters.com and TheHill.com for more info on that.  This whole, “newspapers are a staple of American society” argument is crap.  Timely and accurate news reporting is a staple of American society.  Not the fact that it’s printed on cheap paper with ink that gets all over your dress shirt.  Heck, I’m glad people realized that timely and affordable transportation was more important than keeping all of the buggie manufacturers from changing their business, or we’d still be scheduling a stage coach instead of hailing a cab.

Though some newsprint companies such as the Houston Chronicle have dared to dabble in the world of Internet marketing in order to evolve with the people that feed them, most have stood firm.  Years of being admired and controlling entities in their communities have emboldened many newsprint organizations with the foolishness to forget that though they may influence local perception for a while, ultimately, the people they serve will decide where they will turn for information.  Slow to grow is now causing many of the once prestigious companies to grasp at any hope of revenue.

In an effort to continue the old world way of requiring the reader pay to hear the news, the New York Times announced yesterday a plan for charging frequent readers of their website.  I can’t wait to pay a fee to surf through the NYT site rather than simply conducting a search on Google!  Whatever.  Hey NYT, how about this novel idea, instead of charging me to read your crap, write something that will cause me to come back tomorrow along with all of my friends that I forwarded your link to, give away some papers or market yourselves on the web in such a way to build traffic to your site (free to the user traffic).  Then, when enough people are coming to your site on a regular basis, charge advertisers for the opportunity to appear in front of your audience.  I know, I know… it sounds weird but believe it or not, that’s how thousands of people across America do to make their living every day.  You might have one problem though.  The web produces completely transparent and track-able results for advertisers, so, you’d have to deliver something worth while if you took that approach.  Since you’re highly unlikely to produce a product that will cause a substantial gain in your site’s usage, I’d suggest you go ahead and gouge the few loyal readers you have left until you drive all of them off and ask for more government money or go away.

Oh, and about that going green thing.  So much for Obama pushing for “green” companies.  What industry is more damaging to our environment than the one that makes its profit by distributing more heavy stacks of paper that need be wrapped in plastic and flown or trucked to every corner f the country using trees, ink, petroleum products for plastics, diesel & jet fuels.  All so that the majority of their product can end up back in a landfill without even being read.  And don’t tell me it’s being read.  If it were, the companies doing this, wouldn’t be going broke.

Categories: Marketing

No Excuses… Inspiring

I had a chance to talk to a group of high school students a couple of months ago and one of the things we discussed was how important it is to take responsibility for yourself and not to make excuses.  Most of us have some trial or another in our lives but those who become successful and make an impact on their lives, their communities and others around them, are the ones who don’t make excuses.

Thanks to my friend Vince Parker for turning me to this ESPN video that I just had to share with you too.  Here’s two high school seniors who’ve refused to make excuses and who have and will continue to inspire and impact everyone God places in their path.

Pants On The Ground

Thanks to American Idol for bringing this guy to national television.  I hope I’m as cool, energetic, and flexible as this guy when I get to be his age.

He’s here to tell the younger generation that they look like a fool with thier pants on the ground.  I’ll be downloading this from iTunes as soon as I can find it.

Pepsi Pulls SuperBowl Ad

Frito Lays, parent company of soft drink giant, Pepsi announced it will pull 2010 SuperBowl Ads after a 23 year run in order to do what?  Focus on web based marketing.  That’s right.  You always wanted to market your business where all the big boys were, well now you can.

Great thing is, that unlike a SuperBowl Ad, web marketing is completely scalable to your target market, budget, and geographic target.  Plus, chances are, your company can maneuver positioning easier than the global giants giving the little guys the advantage.

You can check out more about it here:  http://sports.espn.go.com/nfl/news/story?id=4751415

Categories: Marketing
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